Shipping policy

Shipping Policy – Project Lostpoint

Last updated: January 3, 2026

At Project Lostpoint, we aim to get your orders to you as quickly and safely as possible. Please read this policy carefully.

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1. Shipping Locations

• We currently ship to the United States only.

• Orders outside the US will not be processed.

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2. Order Processing

• Orders are usually processed within 1–3 business days.

• Processing times may increase during high-demand periods or holidays.

• You will receive a confirmation email once your order has shipped.

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3. Shipping Methods & Estimated Delivery

• We use standard carriers (USPS, UPS, FedEx) depending on your location.

• Estimated delivery times (after processing) are:

• Delivery times are estimates and are not guaranteed.

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4. Shipping Costs

• Shipping fees are calculated at checkout and depend on order size and destination.

• Shipping costs are non-refundable, unless an item was defective or incorrect.

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5. Tracking

• A tracking number will be provided via email once your order ships.

• Please allow up to 24 hours for tracking information to update.

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6. Lost or Damaged Packages

• Project Lostpoint is not responsible for lost or damaged packages once shipped.

• We recommend using a trackable shipping service to ensure delivery.

• If your item is damaged or incorrect, contact us immediately with photos so we can issue a replacement or refund.

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7. Returns & Exchanges

• Returns are handled according to our Refund Policy.

• Exchange requests must follow the procedures outlined in the Refund Policy.

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8. Contact

If you have questions or concerns about shipping, please email us at: projectlostpoint@gmail.com